Refund policy
At Montiv, we want you to be happy with your purchase. This policy explains your return rights, who pays for return shipping, and how quickly you'll get your money back. These terms are identical to the return section in our Terms & Conditions.
30-day return window
You may request a return within 30 days of receiving your item. To be eligible, the item must be in the same condition as when you received it — unused, unworn, with tags attached and in its original packaging. A receipt or proof of purchase is required.
How to start a return
- Email us at info@montivofficial.com with your order number and reason for return.
- Once your return is approved, we'll send you a return shipping label and instructions on where to send your package. Returns sent without prior authorization will not be accepted.
Who pays for return shipping
You are responsible for the cost of return shipping. If you use the prepaid label we provide, the cost of return shipping will be deducted from your refund. Return shipping is free only when the return is due to our error (for example, a defective, damaged or incorrect item) — in that case we cover all shipping costs. If you refuse delivery or fail to pick up your package, the original shipping charges are non-refundable.
Refunds
We will notify you by email once we've received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days of approval. Please note your bank or credit-card company may need an additional 3–5 business days to post the refund to your account. If more than 15 business days have passed since we approved your return and you still haven't received your refund, contact us at info@montivofficial.com.
Exchanges
The fastest way to get the item you want is to return the item you have and place a new order. Once your return is accepted, you'll receive a refund for the returned item as described above.
Damaged or defective items
Please inspect your order on arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. We may request photos or other evidence to process your claim. In these cases we cover return shipping and issue a full refund or replacement.
Non-returnable items
Certain items cannot be returned:
- Customized or personalized products (e.g., engraved cases).
- Gift cards or store credit.
- Sale or clearance items marked "Final Sale."
- Perishable goods, beauty products, or items with a hygiene seal if the seal has been broken.
- Hazardous materials, flammable liquids, or gases.
If you have questions about a specific item, please contact us before purchasing.
Contact
Montiv — info@montivofficial.com
